It is a customer service oriented programme, helping you to build valuable long lasting relationships with your key accounts to:
The programme is flexible, and we can adapt it to the needs of your organisation.
Create incremental revenue opportunities.
Provide clear direction to drive the activities of the “client” team.
Integrate new and virtual team members more efficiently.
Enable management to make informed investment decisions.
MA facilitates a workshop with the management team of your company to define who your strategic clients are, and the selection criterion for whom should attend the programme.
The team participate in:
3 x 2-day workshops and
3 x 2-hour coaching sessions for each participant
Assess Current Relationship
Define value for the client
Set value for you
Assess Client’s Culture
Analyse Client’s organisation
Define Relationship Strategy
Develop and refine the plan
For a typical team of 10 participants, the price is £ 19,500.
If you want a programme designed specifically to your needs, we are happy to discuss your needs and give you a quote.