Process Optimisation

Is Red Tape all Negative?

We all moan about the threat of the risk of legal action by disgruntled employees who may use this legislation to tarnish the image of our organizations or at the minimum waste our time to deal with these grievances. However, if adequate policies and procedures are put in place then there’s a much reduced risk Read More

Selling is an Art and Requires Emotional Intelligence (EQ)

We put a lot of emphasis on the intellectual component of intelligence: the IQ and more and more psychologists wonder why. Daniel Goldman, a leader in Emotional Intelligence (EQ) argues that an equally important component of intelligence is the ability of an individual to effectively interact and communicate with others. IQ is the key to Read More