Monthly Archives: March 2010

The challenges of the early days of the digital TV revolution – part one of a story of a transformation

Today (31st March 2010) Wales will become the first part of the UK to complete its television signal digital switchover. 6 years ago, as MD of Sony Manufacturing, we embarked on the journey towards this point. With government, broadcasters, manufacturers, retailers and customers all stakeholders in this technological revolution, I’d like to be candid and Read More

Successful Transformation within Motorola

At the time I joined Motorola’s Europe and East Africa Parts and Service Division, it was an organisation with a $100 million turnover, a staff of around 300, and an operating loss of $7.5million.  The function of the division was to maintain and repair radio systems and distribute spare parts, typically used for public safety, Read More

Your customers are talking. Are you listening? The web can help you listen-in on your customers. What they say may surprise you.

Does it feel to you as though every way you turn you are reminded of the prevalence, relevance and importance of Social Media Marketing (SMM)? Does the fact it has a TLA (Three Letter Acronym) make you steel up inside? Let’s see if a few facts and figures can help soothe those nerves! Wikipedia defines Read More